Return/Refund Policy

Last updated: May26th, 2022

Thank you for shopping at

If, for any reason you are not completely satisfied with a purchase,we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions


The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company(referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to, Rx House Plot No – 1020, Behind Metro Depot, Mundka New Delhi-41, India.
  • Goodsrefer to the items offered for sale on the Service.
  • Ordersmean a request by You to purchase Goods from Us.
  • Servicerefers to the Website.
  • Websiterefers to
  • Youmeans the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, asapplicable.

Shipping and Delivery

  • Purchases are shipped from our warehouse Rx Healthcare Limited at Delhi by reputed courier agencies. Ordered products can be delivered to your destination within 5-15 working days. However, the delivery process may take 5-18 days to get complete in the locations that come in a difficult coverage zone.

Your Order Cancellation Rights

The cancellation rules as hereunder applies to the orders received on only.

You are entitled to cancel Your Order before the dispatch of the product without giving any reason for doing so.

The deadline for cancelling an Order is before the marking of your order on our website as dispatched.

We will reimburse You no later than 14 days from the day on which We receive the cancellation request. We will use the same means of payment as You used for the Order, and You will incur a nominal cancellation fees of 3% for such reimbursement.

Return and Exchange

At, we continuously endeavor to provide you the best and easiest shopping experience. However, will not be responsible for any damaged or opened product after delivery, we will not exchange or return any product used or opened product once delivered. is not responsible for any damage caused after product delivery.

Return and exchange requests will be subject to checking and inspection by

The product should be in its original packaging & with the product invoice.

Postage & shipping will not be refunded.

Once your request accompanied with return or exchange or refund is accepted, the further process will be completed within 7-21 working days.

Any purchased if delivered in physically damaged condition, may be eligible for replacement.In this situation of any situation of quality issue associated with the delivered product, you can contact our customer care service team at whatsapp number +91 9779667879 or email at: within 24 hours of the product delivery.If Contacted Later, no claims will be entertained.

Your Return Rights

The products listed on the site are of the essential nature related to health and beauty and cannot be returned in any case, except if the product is received in damaged condition.

First of all, You shall not accept the delivery of the product damaged from outside. In case the product is damaged from Inside, please click and send us the Photographs of the damaged product 7-8 views showing clearly the damage. You may mail the same to along with your Order ID & Other details.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:, Rx House Plot No – 1020, Behind Metro Depot, Mundka New Delhi-41, India

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: